So instead, I will vent on here!!!! I think the Lord is testing me with my patience levels in dealing with people! UGH!!!!!!!!!!!!!!
Situation #1......About 3 weeks ago, I went into a monogram store where I have done business before. I had noticed a cute little shirt that I wanted to have monogrammed for my nieces birthday. I picked the shirt out and told her the name, paid, and left being assured it would be done in a week. One and a half weeks later, I go to pick the shirt up. The woman smiles, gets the shirt and hands it to me. She looked quite proud I might add. At first glance, I knew something was not right. I looked closer and noticed that the name was a little crooked. I asked the woman about it and she said "well It is supposed to be like that...it makes a half circle around the emblem". Ok, I may not keep a spotless house, but I am impeccable when it comes to my clothes. It was crooked and looked bad. Then I noticed that the gift emblem was crooked. It went through my mind whether I should just accept it or not. I may look young but dangitt, I am not going to be taken advantage of. I very nicely told the woman that I thought it was crooked and didn' t she. Well she took out a ruler and said "oh well it is crooked and is off about a half an inch. Then she said "I guess I will make you a new one......But it won't be ready for another week. Grrrrr....I told her that was fine but I needed it by the following Thursday because my niece was being picked up that day by her other grandmother. Do you know that when I went back that Thursday morning, the woman looked at me and I could read her eyes ( she was a bit smug) and she said " I haven't gotten to it yet...I will do it sometime this afternoon. I have been very busy!!!!! Oh that did it! I was so mad. I waited to make sure the other customer had left and I calmly said " but I told you that I needed it by now". She said " I know, BUT I have been VERY busy and I just haven't gotten around to it". I told her that I didn't think that was right since it was a mistake on her part. Girls, she didn't ONCE even apologize. I was shaking!!! I asked her if she would rather give me my money back. She said "ok", walked to her register, took the money out and handed it to me. She NEVER apologized!!! Why I ask? I just don't get it. IF I had a store that size, I would want my customers happy. Was I wrong to think that my order should have been first on her list? I told my mom that when I went in there, I noticed that the shirt was in the same spot that she had laid it in when I had gone in the first time. She didn't even bother with it!!! I hate to say it, but she lost my business and I will never recommend her!!! I can't believe she treated me that way!
Second situation....For my birthday, I bought some clothes and I ordered two items off of Anntaylor loft.com Well I got my shipment confirmation over a week ago but still nothing. I got online today to track the pkg and something wasn't right so I called DHL. Well they called me back about an hr ago and basically told me the pkg is lost and I need to contact Ann Taylor. They won't budge on helping me. I felt like a fool. I call Ann Taylor and am told that they will need to put a search to try to find the pkg and it will be another 3-5 days!!! I was spoken to like I was a child!!! I tell you, I put my head down and cried. Then I decided I would come here and vent. What a day......I had my yearly appt this morning, and now this!!!! Surely tomorrow will be better, right? :(